qdPM Extended
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Users Access Controls
Users Access Controls allows you to assign Users to Groups such as Customer, Manager, Developer and configure the rights for each Group to control what they have access to.
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Fully Configurable
Elements such as the Project type and status, as well as many others are completely configurable. Same applies to Tickets, Tasks, Comments and Discussions.
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Custom Report Generator
A powerful report generator allows you to analyze Project data from numerous views including Across Project or within Project. You can view Data by Project Type such as Support Projects, Task Status such as all Open Tasks or Completed Tasks, Task Assignment such as all your own Tasks. Also you can select which reports display on your home dashboard.
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Time Tracking & Time Report
You can add worked hours on a task. Also there is extended users time report where you can see: worked hours statistic by users, estimated and actual time statistic per task and filter data by users, projects, task status or dates
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Customer Support Tickets
Customers interact using a Ticket System that is integrated into Task management. When responding to a Ticket, you can easily create one or more Tasks associated with that Ticket that the Customer does not see. Once the Task is completed you can advise the Customer and close the Ticket.
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Contact Us

SALES

If you have a question about qdPM Extended prior to purchase then you can email us at sales@qdpm-ex.com or use our online chat box.

If you wish to telephone then please call USA +1 877.336.4760 or direct +1 718.336.4760.  Please note our phone service is not for technical support.  

DEMO

If there is an issue with the DEMO then please contact Sales. If the online demo is not suitable to test your intended use then we can set up a private demo for you on our server.  The cost to do so is USD $90. This cost will be refunded should you decide to purchase qdPM Extended. Again please contact SALES to request a private demo.

INSTALLATION

Installing qdPM Ex is very much like installing WordPress.  You need to load the software and the product key, create a database then run the installation process.  Please make sure you have read the Installation Notes that come with the software before starting your installation.  

If you have issues installing make sure your hosting environment is compatible with the version of qdPM Ex you are running.  If, for whatever reason, you are not installing the latest version you will need to apply any patches and/or upgrade to the latest version. 

Before you reach out to us for help, please see your IT support, webmaster and/or hosting company to resolve possible environmental issues.

If it is not environment, then please try deleting the application, including its database, and performain the installation again. 

If you still have issues please email support@qdpm-ex.com. 

CONFIGURATION

qdPM Ex is highly configurable and we cannot advise on how you should perform this task.  However please make sure after installation tat you create an Admin user as the default application administrator does not have access beyond the configuration. They cannot create projects etc.

If you need some help gettng started we highly recommend downloading the qdPM User Guide.

DEFECTS

If you think you have found a defect then please email support@qdpm-ex.com. 

CUSTOMIZATIONS

qdPM Extended is open source so you can change it however you want. Please do not ask us to provide you with code or coding advice for any customizations as we cannot oblige.

If you wish to telephone then please call USA +1 877.336.4760 or direct +1 718.336.4760.  Please note our phone service is not for technical support.  All technical support is via email. 


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