Information
License: Commercial License
Development Mode: Open Source
User Interface: Web-based
Database: MySql-based
Technologies: Symfony 1.4  YUI Library
jQuery  jQuery UI
Translations: English, Russian more...

Tickets configuration

Departments Configuration

Allows you configure tickets status, types, groups, priority, departments  and custom extra fields for tickets

Each items have sort order, active status and default status.

Departments Configuration

  • Allows you to assign one user to manage the department
  • Allows assign different tickets types for departments
  • Allows you configure which department will be for public or internal tickets
  • Allows you configure IMAP server for tickets by email

Public Tickets Configuration

  • Allows you configure to use attachments in public tickets form
  • Allows you configure to user antispam protection in public tickets form

In tickets types configuration you can configure own extra fields for each tickets type

 

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