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Public Tickets

Moderators: flyingkites, qdPM_Support

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ofimare

Posts: 3

Joined: Tue Jul 24, 2018 4:09 am

Post Thu Jul 26, 2018 5:24 am

Public Tickets

Hi, I've a question about Public Tickets.

When I create a new ticket I put an "Email Address", then I receive an email confirmation about this ticket, but when the ticket status is changed to open, closed , or anything else, or I add comments, I don't receive any more emails with this information.

Can I configure it to receive emails on "Email Address" that I put in Public Tickets?

Cheers.
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nunu

Site Admin

Posts: 285

Joined: Wed Nov 03, 2010 9:06 am

Post Mon Jul 30, 2018 11:11 am

Re: Public Tickets

I think you are saying if Person A submits a public ticket then they get a confirmation it has been submitted. But when Person B responds to the ticket Person A does not get the response?

Is Person A actually a user in your system?
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ofimare

Posts: 3

Joined: Tue Jul 24, 2018 4:09 am

Post Tue Jul 31, 2018 3:37 am

Re: Public Tickets

flyingkites wrote:
> I think you are saying if Person A submits a public ticket then they get a
> confirmation it has been submitted. But when Person B responds to the
> ticket Person A does not get the response?
>
> Is Person A actually a user in your system?

Exactly!

No, the email of person A isn't a user in the system, bacause I've a lot of possible users and I don't want to make all them users.

But also I tried with a email from a user and didn't get any response.

I think when you talk about "user" is about email, because there isn't a field called "user", right?

Is possible to give me a solution?
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ofimare

Posts: 3

Joined: Tue Jul 24, 2018 4:09 am

Post Wed Aug 29, 2018 3:46 am

Re: Public Tickets

Can someone help me?

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