qdPM Extended
project management software for growth
qdPM Extended based on free version of qdPM and has extended functionality and extra features read more.
Home About What's New? Features Demo Buy Now Translations Bug Report Forum Blog Contact Us

Departments for ticket

<<

cheeshiong

Posts: 9

Joined: Tue Mar 27, 2012 6:56 am

Post Wed Mar 28, 2012 2:30 am

Departments for ticket

Can the Departments sat as group can 1 Departments Assigned To more user ??

Like HR Departments have 3 user........
Thank thank help...
<<

qdPM_Support

User avatar

Site Admin

Posts: 533

Joined: Thu Aug 05, 2010 12:44 pm

Post Wed Mar 28, 2012 5:46 am

Re: Departments for ticket

At the moment we can assign only one user to department...
but we are thinking about this issue

for example if we allow assign more then one use to department it means when customer post ticket to this department all users assigned to this department will be notified.
It will be ok? Might it will be mess?
<<

cheeshiong

Posts: 9

Joined: Tue Mar 27, 2012 6:56 am

Post Wed Mar 28, 2012 7:05 am

Re: Departments for ticket

kindrosker wrote:At the moment we can assign only one user to department...
but we are thinking about this issue

for example if we allow assign more then one use to department it means when customer post ticket to this department all users assigned to this department will be notified.
It will be ok? Might it will be mess?


Not the best. :cry:
<<

flyingkites

Site Admin

Posts: 281

Joined: Wed Nov 03, 2010 9:06 am

Post Sat Dec 20, 2014 11:31 pm

Re: Departments for ticket

You can simply create a generic email for the department which is forwarded to relevant parties by your domain email forwarding tools

E.g. If you have a department called Support you can create a generic user with virtual email support@yourdomain.com which could be forwarded to all interested parties.

Return to Feedback

Who is online

Users browsing this forum: No registered users and 2 guests

cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software.