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Users Access Controls
Users Access Controls allows you to assign Users to Groups such as Customer, Manager, Developer and configure the rights for each Group to control what they have access to.
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Fully Configurable
Elements such as the Project type and status, as well as many others are completely configurable. Same applies to Tickets, Tasks, Comments and Discussions.
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Custom Report Generator
A powerful report generator allows you to analyze Project data from numerous views including Across Project or within Project. You can view Data by Project Type such as Support Projects, Task Status such as all Open Tasks or Completed Tasks, Task Assignment such as all your own Tasks. Also you can select which reports display on your home dashboard.
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Time Tracking & Time Report
You can add worked hours on a task. Also there is extended users time report where you can see: worked hours statistic by users, estimated and actual time statistic per task and filter data by users, projects, task status or dates
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Customer Support Tickets
Customers interact using a Ticket System that is integrated into Task management. When responding to a Ticket, you can easily create one or more Tasks associated with that Ticket that the Customer does not see. Once the Task is completed you can advise the Customer and close the Ticket.
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