Customers interact using a Ticket System that is integrated into Task management.
When responding to a Ticket, you can easily create one or more Tasks associated with that Ticket that the Customer does not see. You can also link a Ticket to an existing Task and vice versa.
Once the Task is completed you can advise the Customer and close the Ticket.
Tickets Access Control
Allows you configure user access for tickets. User can have view only access or view only own or full access. Read More
Configuration
Allows you configure tickets status, types, departments and custom extra fields for tickets Read More