Customers interact using a Ticket System that is integrated into Task management.
When responding to a Ticket, you can easily create one or more Tasks associated with that Ticket that the Customer does not see. You can also link a Ticket to an existing Task and vice versa.
Once the Task is completed you can advise the Customer and close the Ticket.
- Tickets Access Control
Allows you configure user access for tickets. User can have view only access or view only own or full access.
Allows you configure tickets status, types, departments and custom extra fields for tickets
- Extra Fields
Allows you create custom extra fields for tickets
You can add unlimited attachments to ticket
- Related Tasks and Discussions
Allows you create related tasks or discussions for tickets
- Tickets Filters
You can filter tickets by status, type, department and all other fields that tickets have
- Move Tickets
Allows you to move tickets from one project to another
- Tickets Order
You can order tickets by date last commented, date added, department and other fields
- Tickets Comments
Allows you to create comments for tickets
Allows you to search tickets by ID or content including name, description and tickets comments
- CSV/TXT Export
You can export tickets list in spreadsheet format
- Public Tickets
There is form that allows customer create tickets without registration
- Tickets by Email
Allows you to create tickets from email sent by a customer
- Tickets Reports
Allows you create custom tickets reports and display them on dashboard and/or menu
- Email Notification
User will be notified by email when a new ticket is assigned to his department or new comments added to the ticket
Have a questions? Ask your question in comments below:
comments powered by