Departments Configuration

Allows you configure tickets status, types, groups, priority, departments  and custom extra fields for tickets

Each items have sort order, active status and default status.

Departments Configuration

• Allows you to assign one user to manage the department
• Allows assign different tickets types for departments
• Allows you configure which department will be for public or internal tickets
• Allows you configure IMAP server for tickets by email

Public Tickets Configuration

• Allows you configure to use attachments in public tickets form
• Allows you configure to user antispam protection in public tickets form

In tickets types configuration you can configure own extra fields for each tickets type

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