Information
License: Commercial License
Development Mode: Open Source
User Interface: Web-based
Technologies: PHP, MySQL
Translations: English, Russian more...

Support Tickets

New Ticket

Tickets Listing

New Ticket Report

Customers interact using a Ticket System that is integrated into Task management.

When responding to a Ticket, you can easily create one or more Tasks associated with that Ticket that the Customer does not see. You can also link a Ticket to an existing Task and vice versa.

Once the Task is completed you can advise the Customer and close the Ticket.

  • Tickets Access Control
    Allows you configure user access for tickets. User can have view only access or view only own or full access.
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  • Configuration
    Allows you configure tickets status, types, departments  and custom extra fields for tickets
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  • Extra Fields
    Allows you create custom extra fields for tickets
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  • Attachments
    You can add unlimited attachments to ticket
     
  • Related Tasks and Discussions
    Allows you create related tasks or discussions for tickets
     
  • Tickets Filters
    You can filter tickets by status, type, department and all other fields that tickets have
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  • Move Tickets
    Allows you to move tickets from one project to another
     
  • Tickets Order
    You can order tickets by date last commented, date added, department and other fields
     
  • Tickets Comments
    Allows you to create comments for tickets
     
  • Search
    Allows you to search tickets by ID or content including name, description and tickets comments
     
  • CSV/TXT Export
    You can export tickets list in spreadsheet format
     
  • Public Tickets
    There is form that allows customer create tickets without registration
     
  • Tickets by Email
    Allows you to create tickets from email sent by a customer
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  • Tickets Reports
    Allows you create custom tickets reports and display them on dashboard and/or menu
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  • Email Notification
    User will be notified by email when a new ticket is assigned to his department or new comments added to the ticket

 

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